All return/exchange must be returned in its original purchase state and meet the following: 

• Unworn, unwashed, and with the original tags still attached in the same condition as the item was received, and with original packaging.
• Returned back to us within 7 days from the day the order was received.
• Holiday Return/Exchange Policy: We will extend the return to 14 days during the holiday seasons

We have the right to refuse a return based on its returned condition.

It's important to note that for all returns/exchanges, the customer is responsible for ALL additional shipping charges.

DAMAGED ITEMS

If you've received an item in a damaged state caused by a manufacturer defect, please email our support team at info@eastwest-collective.com within 14 days of the delivery date and we'll help you out there. Please be sure to include images of the defect and a brief description. Please note that removing the tags and/or washing the item will void the return policy and the damage policy.

LOST/DELAYED PACKAGE

All orders come with carrier tracking numbers. We have seen cases where a package has been delivered to a neighbor or front desk concierge, please check around and see if someone else has received the package on your behalf. If a package is deemed delivered and you have not received it please email us at info@eastwest-collective.com . 

Our team will open an investigation with the carrier and follow up. 

During peak seasons delivery of packages can be subject to a delay outside of our control. The most up to date information will be updated with your tracking number on the carrier website. We are not responsible for delays such as weather conditions, shipment center delays, carrier delays or anything beyond our control once the package has left our warehouse.

We do not offer refunds for delayed or lost packages. Our team will provide a solution to find your package or if deemed missing - we will offer a replacement package after the carrier investigation is complete. Please note that these investigations when opened can take up to 14 business days to be rectified.

Once your returned package arrives at our warehouse, please allow 1 weeking for our team to process your return. You’ll then get a refund notification email and from that point it may take 5-7 business days for the refund to be posted on your credit card statement.