SHIPPING 

All online orders are shipped 2-3 business days after your order is placed. Shipping timelines are provided to us as estimates by the shipping companies we utilize.

We do not refund or resend lost or undelivered orders.

INTERNATIONAL SHIPPING

Customers are responsible to pay for any customs charges, duties or taxes charged to them by their country. Please note that the possibility exists that your order could be delayed in customs.

For all pre-order items, please allow 10-15 business days for your order to be processed and packed - this does not include shipping times.

If there is any issue with your order, we will reach out to you via the email listed on your order in a timely manner. You will receive a shipping confirmation with a tracking number once your order has been packed and shipped out with the respective carrier.

We use several carriers to ship orders. Our standard Canadian shipments will ship with Canada Post expedited shipping and our standard International shipments will ship with stallion express

If you need to make an address change, please email us through our contact page within 30 minutes of the order being placed. We will try our best to change the shipping address but we can’t make any guarantees. However, once a label has been generated - we cannot change the shipping address.